FAQs

What is The Bali Exchange?

The Bali Exchange is a platform that offers a curated collection of furniture, leather goods, jewelry, artwork, and clean energy products from Bali. We strive to bring the essence of Bali’s craftsmanship and culture to customers around the world.

Where are your products sourced from?

Our products are sourced directly from Bali, Indonesia. We work closely with local artisans, craftsmen, and sustainable suppliers to ensure the authenticity and quality of our offerings.

How can I place an order?
To place an order, simply browse our collection on our website and click on the desired product. Add the item to your cart and proceed to checkout. Follow the instructions to provide shipping and payment details, and your order will be processed.
What are your payment options?
We accept various payment methods, including credit cards, debit cards, and PayPal. Select your preferred payment option during the checkout process.
Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary based on the destination. Please refer to our shipping policy for more information.

What is your return policy?
We want you to be completely satisfied with your purchase. If you receive a damaged or defective item, please contact our customer support within [number of days] of delivery for assistance. For more details, please refer to our return policy on our website.
Do you offer customization or personalized orders?
Currently, we do not offer customization or personalized orders. However, we continuously update our product offerings, so please check back for any new options in the future.
Can I track my order?
Yes, once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to track the status of your shipment on our website or the shipping carrier’s website.
How can I contact customer support?

If you have any further questions or need assistance, please reach out to our customer support team through our Contact Us page. We will be happy to help you.

Are you involved in any charitable activities?
Yes, we are committed to making a positive impact. We have established a scholarship fund to support underprivileged children in Bali, providing them with access to quality education. Your support and purchases contribute to this meaningful cause.